Refund Policy

At BMZ PLUS LTD, we strive to provide high-quality digital products and a reliable purchasing experience. Due to the nature of digital goods such as game keys, gift cards, and software licenses, our refund policy is structured as follows:

1. General Policy

All products sold on BMZ+ are digital and delivered electronically. Once a product key or code has been revealed, delivered, or accessed, it is considered used and non-refundable unless proven defective.

2. Eligible Refund Cases

A refund or replacement may be provided under the following conditions:

• The product key is invalid or cannot be activated

• The product was not delivered after successful payment

• The product does not match the description provided on our website

Customers must contact support within 24 hours of purchase and provide valid proof of the issue (screenshots or error messages).

3. Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• The key or gift card has already been redeemed or used

• The customer purchased the wrong product (wrong region, platform, or version)

• The customer changes their mind after purchase

• Price changes or promotions after the purchase

• Failure to check system requirements or compatibility

4. Region and Platform Responsibility

It is the customer’s responsibility to ensure that the product matches their region, platform, and account requirements before purchase. BMZ PLUS LTD is not responsible for activation issues caused by regional or platform restrictions clearly stated on the product page.

5. Fraud and Abuse

We reserve the right to refuse refunds or replacements in cases of suspected fraud, abuse, or misuse of our services.

6. Resolution Process

If a refund is approved, it will be processed through the original payment method within a reasonable timeframe. In some cases, a replacement key or code may be offered instead of a refund.

7. Contact

For any refund requests or issues, please contact our support team at:
contact@bmzplus.com